United Nigeria Airlines • Kaduna, Nigeria • via MyJobMag • The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.

Oversees all aspects of the station’s operations

• Ensuring safe, punctual, efficient and smooth operations.
• Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer Checkin Agent and Baggage Handlers etc
• Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
• Develops schedules ensuring cost compliance and allocating needed resources
• Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
• Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
• Ensures compliance with International, Federal, State and Local Aviation Regulations
• Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management

Makes yearly plans and budgets for the station

• Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
• Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
• Verifies and approves all station-related invoices and reports any mistakes accordingly.
• Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
• Provides leadership and guidance to the ground handling agents and UNA staff
• Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
• Ensures company brand and values compliance
• Ensures weekly meetings with the station team
• Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
• Maintain excellent relationships with Aviation Authorities - NCAA, FAAN, NAMA and NIMET and others - bankers, hotels, car hires etc

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