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Job Summary

Proactively Performs Network Fulfilment activities. Highlights issues and drives resolution when required.

Responsibilities

Network Fulfilment

• Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets

Problem Solving/Assessment

• Applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
• Assists in identifying process gaps and issues
• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

Release Management

• Documents business requirements
• Supports in developing cross-functional BRDs
• Coordinates with stakeholders to analyze, define and document business processes within and across functional areas
• Assist in performing user acceptance testing (UAT)
• Reports back to the track lead on testing progress
• Aids in updating process and procedural documentation
• Assists with post deployment analysis

Project Management

• Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated
• May help identify risks and issues

Reporting and Metrics

• Supports status reporting providing periodic project updates, communicating identified risks, issues and concerns
• Performs ad-hoc reporting

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
• Updates CSI and Issues logs ensuring the relevant detail is provided

Qualifications

• Bachelors Degree required
• 4-5 years' related experience required
• Candidates with CFOT/CFOS would be at an advantage

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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