About 24HR Truck Services At 24HR Truck Services, we provide mission-critical call center, dispatch, and customer support solutions for transportation fleets, roadside service providers, and insurance partners. Our technology-forward team blends AI-assisted operations, deep client collaboration, and real-time responsiveness to deliver exceptional service and outcomes.

We’re looking for an experienced Office Manager who can lead people, manage vendors, elevate client experiences, and execute operational tasks that drive monthly goals. The ideal candidate has strong communication skills, deep call center experience, and the ability to thrive in a fast-paced environment.

What You’ll Do

Operations & Leadership

• Lead daily office and call center functions to ensure seamless operations and high service quality.
• Track, manage, and help achieve monthly performance and operational goals.
• Maintain operational documentation, workflows, and internal processes.

Client Interactions & Escalations

• Act as a primary escalation point for internal teams, transportation fleets, and insurance partners.
• Deliver professional and timely resolutions via phone and email.
• Ensure high quality customer service standards across all touchpoints.

Vendor & Contractor Management

• Lead coordination with external partners, including:
• Marketing contractors
• Sales support vendors
• Technology service providers
• Ensure deliverables meet expectations, timelines, and performance metrics.

AI & Technology Utilization

• Use AI tools to enhance:
• Call summaries
• Task tracking
• Email management
• Workflow optimization
• Support adoption and best-practice usage of AI across operations.

Cross-Functional Collaboration

• Partner with finance, sales, dispatch, and customer support teams to improve operational effectiveness.
• Contribute ideas and insights that help refine processes and elevate performance.

What We’re Looking For

• 3+ years in office management or operations, preferably in call center environments
• Strong phone presence with excellent customer service communication
• Experience managing vendors, contractors, or external service partners
• Highly organized, proactive, and execution-driven
• Comfortable using AI tools and operational software
• Strong email and written communication skills
• Ability to thrive in a goal-oriented, fast-paced setting
• Experience serving transportation, fleet management, or insurance sectors.

Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.