The Jagz Ibadan Hotel is a luxurious 4-star hotel committed to delivering exceptional, personalized services. Our vision is to be the best brand hotel in Nigeria and across the globe. We achieve this through our mission: to provide our services in a helpful, serene, and fun environment. These services reflect our core values of care, warmth, and comfort.

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

1 - 2 years

Location

Lagos

Job Field

ICT / Computer

Job Purpose

The IT Assistant/IT Personnel is responsible for providing day-to-day technical support to staff and ensuring the smooth operation, maintenance, and availability of the hotel's IT systems, equipment, network, internet services, CCTV, telecommunication systems, and other technology infrastructure. The role supports the IT Manager in maintaining reliable and secure technology services across all departments of the hotel.

Responsibilities

IT Support

• Provide first-level technical support to staff across all departments.
• Diagnose and resolve basic hardware, software, network, printer, and connectivity problems.
• Install, configure, update, and maintain computers, laptops, printers, scanners, and other IT equipment.
• Assist staff with software applications, email, passwords, user accounts, and other IT-related issues.
• Escalate complex technical issues to the IT Manager or external service providers when necessary.
• Maintain a record of reported IT faults and ensure timely resolution.

Network and Internet Support

• Monitor the hotel's internet connectivity and local area network.
• Assist with troubleshooting Wi-Fi, routers, switches, access points, and other network equipment.
• Ensure that staff and guest internet services remain functional.
• Report recurring connectivity problems to the IT Manager.
• Assist in maintaining proper network cabling and equipment identification.

Hotel Technology Systems

• Provide technical support for the hotel's Property Management System (PMS), Point-of-Sale (POS) systems, accounting systems, and other operational software.
• Assist with the maintenance and troubleshooting of hotel room TVs, telephone systems, access-control systems, biometric systems, and other technology equipment.
• Monitor and report faults affecting guest-room technology.
• Assist in ensuring that technology systems required for Front Office, Food & Beverage, Finance, Sales, Housekeeping, and other departments remain operational.

CCTV and Security Systems

• Assist in monitoring and maintaining the hotel's CCTV system.
• Report defective cameras, recording equipment, monitors, or storage systems immediately.
• Ensure that CCTV equipment remains operational and properly connected.
• Maintain confidentiality of CCTV recordings and security-related information.
• Do not access, copy, transfer, or disclose CCTV footage without proper authorization.

Preventive Maintenance

• Conduct routine checks on IT equipment and systems.
• Assist with preventive maintenance of computers, printers, network equipment, TVs, CCTV systems, and other technology assets.
• Keep IT equipment clean, properly connected, labelled, and safely stored.
• Identify equipment requiring repair or replacement and report same to the IT Manager.

IT Inventory and Asset Management

• Maintain an updated inventory of all IT equipment and accessories.
• Record equipment issued to staff and ensure proper documentation.
• Assist with periodic physical verification of IT assets.
• Report missing, damaged, or defective equipment immediately.
• Ensure that obsolete or damaged IT equipment is not disposed of without proper approval.

Data Security and Confidentiality

• Support the implementation of the hotel's IT security procedures.
• Assist with antivirus updates, system updates, backups, and password security.
• Protect confidential company, guest, employee, financial, and operational information.
• Never disclose passwords or confidential information to unauthorized persons.

Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.Note: This is a partial description. For complete details, please visit the application page.