Career.zycto • Aba, Nigeria • via Career.zycto Are you passionate about wellness and delivering exceptional guest experiences? Career.zycto partners with leading hospitality establishments across Nigeria, connecting talented individuals with opportunities that foster growth and professional satisfaction. We specialize in placing dedicated professionals who contribute significantly to our clients' luxurious environments. For a Hotel Spa Receptionist, joining through Career.zycto means stepping into a role where your warmth and organizational skills are truly valued. We pride ourselves on cultivating rewarding career paths within vibrant teams, ensuring a supportive and engaging workplace where your contributions enhance guest relaxation and spa operations. • Greet guests warmly upon arrival, manage check - ins and check - outs, and guide them through the spa experience. • Accurately schedule and confirm spa appointments (massages, facials, body treatments, etc.) using reservation software. • Handle incoming calls and emails, providing detailed information about spa services, promotions, and packages. • Process payments, manage the cash register, and reconcile daily transactions with precision. • Maintain the cleanliness and presentation of the spa reception and waiting areas to uphold luxury standards. • Assist guests with product inquiries and sales, demonstrating a thorough understanding of spa retail offerings. • Address guest concerns and special requests promptly and professionally, ensuring a seamless and positive experience. • Liaise effectively with spa therapists, estheticians, and other team members to ensure smooth service delivery. • Monitor and replenish spa amenities and supplies at the reception, escalating stock needs as required. • Educate guests on spa etiquette, safety protocols, and post - treatment care recommendations. • Exceptional verbal and written communication skills. • Proven customer service excellence, preferably in a hospitality or luxury environment. • Proficiency in appointment scheduling software (e.g., Mindbody, SpaSoft, or similar) and POS systems. • Strong organizational abilities and meticulous attention to detail. • Ability to multitask and manage time effectively in a dynamic setting. • Professional and polished appearance with a calm and welcoming demeanor. • Basic computer literacy, including familiarity with Microsoft Office Suite. • Prior experience as a receptionist in a spa, salon, hotel, or wellness center.