About the Employer

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Headhunting, and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

About the Role

We are seeking an experienced, innovative, and commercially driven professional to lead our Agent Banking Department. The successful candidate will provide strategic leadership for the Bank's Agent Banking business by driving agent network expansion, increasing digital financial services adoption, growing transaction volumes, enhancing financial inclusion, and delivering sustainable revenue growth.

The ideal candidate will be responsible for developing and implementing strategies that strengthen the Bank's agent network, improve customer accessibility, ensure regulatory compliance, minimize operational risks, and position the Agent Banking channel as a key driver of the Bank's business growth.

Job Details

• Job Type: Full Time
• Qualification: BA/BSc/HND
• Experience: 8–10 years
• Location: Lagos
• Job Field: Banking
• Salary: Very Attractive and Competitive

Key Responsibilities

Strategic Leadership & Business Development

• Develop and execute the Bank's Agent Banking strategy in line with corporate goals.
• Prepare and implement annual business plans, budgets, and growth initiatives.
• Identify emerging market opportunities, industry trends, and innovative business solutions.
• Drive the achievement of revenue, profitability, transaction, and customer acquisition targets.
• Develop strategic partnerships that support the growth of the Agent Banking business.

Agent Network Development

• Lead the recruitment, onboarding, activation, and retention of high-performing agents.
• Expand the Bank's agent network across urban, semi-urban, rural, and underserved communities.
• Ensure optimal distribution and productivity of agents across all operating locations.
• Build and maintain strong relationships with super agents, aggregators, fintech companies, payment service providers, and other strategic partners.

Business Growth & Financial Inclusion

• Drive customer acquisition through the Agent Banking channel.
• Promote financial inclusion by expanding access to affordable financial services.
• Increase adoption of digital banking products and services through the agent network.
• Drive business growth across savings mobilization, loans, digital banking, and other retail banking products.

Transaction & Digital Channel Growth

• Lead initiatives that increase transaction volumes across the Bank's Agent Banking services, including:
  • Cash deposits and withdrawals
  • Cash-in and cash-out services
  • Funds transfers
  • Bill payments
  • Savings mobilization
  • Account opening
  • Loan origination and repayments
  • Airtime and data recharge
  • BVN/NIN-related services (where applicable)
  • Digital banking enrolment
  • Cross-selling of the Bank's financial products and services

Revenue & Profitability

• Drive growth in transaction volumes and fee-based income.
• Improve profitability through operational efficiency and effective cost management.
• Develop initiatives that increase channel utilization and revenue generation.
• Monitor business performance and implement corrective actions where required.

Agent Performance Management

• Establish performance standards and KPIs for agents.
• Monitor productivity, transaction volumes, revenue contribution, and customer acquisition.
• Implement initiatives that improve agent activation, retention, and operational efficiency.
• Conduct periodic business reviews and recommend performance improvement strategies.

Training & Capacity Building

• Develop and coordinate onboarding programmes for newly recruited agents.
• Organize regular training and refresher sessions on products, digital platforms, regulatory requirements, customer service, and operational procedures.
• Develop user guides, training manuals, and standard operating procedures.

Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.