La Campagne Tropicana Beach Resort La Campagne Tropicana Beach Resort • Lagos, Nigeria • via MyJobMag • The Guest Relations is responsible for ensuring an exceptional guest experience by welcoming guests, addressing inquiries, resolving complaints, and maintaining high service standards throughout their stay at the resort.

Responsibilities

• Welcome and check in guests in a warm and professional manner
• Serve as the primary point of contact for guest inquiries and concerns
• Handle guest complaints promptly and effectively
• Coordinate with housekeeping, front desk, food & beverage, and other departments to meet guest needs
• Follow up with guests to ensure satisfaction during their stay
• Provide information about resort services, activities, and amenities
• Assist in organizing special guest requests birthdays, anniversaries, VIP arrangements
• Maintain accurate guest records and feedback reports.

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Professional appearance and demeanor
• Customer service experience hospitality experience preferred
• Ability to work under pressure
• Shift work, including weekends and holidays
• Frequent interaction with guests
• Fast-paced hospitality environment.

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