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Job Summary

We are seeking a detail-oriented and experienced E-Payment Settlement Officer to join our team in Lagos. In this role, you will be responsible for ensuring the timely settlement of all electronic payment transactions, performing reconciliations, and managing settlement exceptions across various payment channels.

Key Responsibilities

Settlement Operations

• Perform daily settlement of all electronic payment transactions across all payment channels.
• Monitor settlement activities with payment switches, settlement banks, and other payment partners.
• Ensure timely settlement of customer transactions in accordance with agreed SLAs.
• Investigate and resolve settlement failures and delays.
• Identify opportunities to improve settlement and reconciliation processes.
• Recommend automation initiatives to reduce manual intervention.
• Participate in system testing and implementation of new payment products.

Reconciliation

• Perform daily reconciliation of settlement General Ledger (GL) accounts.
• Reconcile transactions across payment channels, settlement banks, and internal systems.
• Investigate and resolve reconciliation breaks within agreed timelines.
• Maintain supporting documentation and reconciliation evidence.

Exception Management

• Identify and investigate settlement exceptions.
• Resolve failed, pending, and unmatched transactions.
• Escalate unresolved issues promptly to the appropriate stakeholders.
• Maintain an exception register and track resolution to closure.

Payment Operations

• Monitor payment processing activities to ensure successful transaction completion.
• Process settlement adjustments, reversals, and corrections in accordance with approved procedures.
• Ensure all manual postings are appropriately authorized.

Reporting

• Prepare daily and weekly settlement and reconciliation proof and reports.
• Produce exceptions and ageing reports.
• Report outstanding reconciliation items to management.
• Provide operational performance metrics and dashboards.

Stakeholder Management

• Liaise with payment switches, settlement banks, fintech partners, and internal teams.
• Coordinate with Technology, Card Business, Finance, Risk, Internal Control, and Customer Experience teams to resolve operational issues.
• Participate in meetings relating to payment settlements.

Operational Risk & Compliance

• Ensure compliance with internal policies, operational procedures, and regulatory requirements.
• Maintain complete audit trails for all settlement activities.
• Support internal and external audits by providing required documentation.
• Escalate operational risk events and control breaches promptly.

Required Qualifications, Skills, and Experience

• HND or B.Sc. in Accounting, Finance, Economics, Business Administration, or a related field.
• Sound understanding of electronic payment systems, banking operations, and settlement processes.
• Minimum of 2–4 years' experience in banking operations, e-payment operations, settlement, reconciliation, or transaction processing.
• Practical knowledge of Interswitch settlement, Mastercard settlement processing, and other electronic payment schemes.
• Experience in General Ledger (GL) reconciliation, settlement exception management, and transaction investigation.
• Proficiency in Microsoft Excel and other Microsoft Office applications, with the ability to analyze large transaction volumes and prepare operational reports.
• Good understanding of banking controls, operational risk management, and regulatory requirements relating to payment operations.
• High level of integrity, accountability, and professionalism.
• Strong analytical and problem-solving skills.

Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.