About the Company

Whip Smart Service Providers Limited has two offices across Nigeria (Lagos and Port Harcourt), with its head office in Lagos. The company invests in recruiting and training skilled, qualified caregivers who offer the best services to clients in accordance with the company's high standards.

About the Role

We are seeking a detail-oriented and highly organized E-Commerce Operations Officer to oversee order fulfillment, inventory management, quality control, and customer support activities. The ideal candidate will ensure orders are processed accurately, inventory records remain up to date, and customers enjoy a seamless shopping experience. The role also involves capturing basic photos and videos of products and order preparation processes for accountability and occasional marketing purposes.

Job Type: Full Time, Onsite

Location: Lagos (Agege, Ikeja, Ketu, Opebi)

Preferred Location: Candidates residing in Ikeja, Maryland, Ogba, Allen, Opebi, Magodo, Ojodu, Ketu, Agege, and surrounding areas will be given preference.

Work Schedule: Monday – Saturday, 9:00 AM – 5:30 PM

Salary: ₦120,000 – ₦150,000 Monthly

Responsibilities

• Process and prepare customer orders accurately and efficiently.
• Conduct quality checks on incoming and outgoing products.
• Package and dispatch orders in a timely manner.
• Monitor inventory levels and maintain accurate stock records.
• Coordinate with logistics and delivery partners when required.
• Respond to customer inquiries regarding orders, deliveries, and products.
• Resolve customer concerns professionally and promptly.
• Capture basic photos and videos of products, packaging, and order fulfillment processes.
• Support operational efficiency by maintaining organized inventory and workspace records.
• Assist with other administrative and operational duties as assigned.

Requirements

• OND, HND, or Bachelor's Degree in any relevant field.
• 2–3 years of experience in customer service, inventory management, retail operations, or e-commerce is an advantage.
• Strong organizational and multitasking skills.
• High level of accuracy, accountability, and attention to detail.
• Good communication and customer service skills.
• Basic knowledge of social media, smartphone photography, and videography is an added advantage.
• Must be computer literate and proficient in basic digital tools.
• Must reside in Ikeja or nearby areas.

How to Apply

Interested and qualified candidates should send their CVs to whipsmartrecruitment@gmail.com using "E-Commerce Operations Officer" as the subject of the email, or send via WhatsApp to 0913 115 0110.

Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.