Customer Success Manager (French Speaking) S&P Global • Abuja, Nigeria • via S&P Global Careers

Grade Level (for internal use):

Office Location: Abuja, Nigeria

The Team:

You will be part of the EMEA Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
• Monitor customer usage data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: Anticipate customer challenges and address them before they escalate.
• Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capturing customer engagement activities in Salesforce.

• Fluency in English and French is required, with a demonstrated ability to communicate effectively in both languages verbally and in writing.
• This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
• Ideally 3+ years experience in customer success, account management, or a similar role.
• Bachelor's degree in business-related discipline is preferred.
• Proficiency in Salesforce or similar CRM is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.

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