Customer Service Executive (Fresh Graduate) Sun King • Lagos, Nigeria • via Sun King Careers Customer Service Executive (Fresh Graduate) Department: EasyBuy Direct Sales Employment Type: Fixed Term Contract Reporting To: Customer Service Manager

The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do:

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you:

• Hold a Bachelor's Degree/Diploma in Social Science Studies or similar.
• Able to speak any of the local languages Yoruba or Hausa.

[Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.]