Location: Lekki, Lagos

Employment Type: Full-time

Responsibilities

• Ensures prompt response to all customer inquiries.
• Handles and resolves customers’ complaints in a timely manner.
• Keeps records of customers’ interactions and transactions.
• Records details of inquiries, comments, complaints, and records details of actions taken.
• Maintains a comprehensive customer database.
• Ensures that all required customer meetings are scheduled, attended, and documented.
• Analyses and documents loss of clients.
• Assesses guards’ uniforms/appearance during visits and issues reports.
• Carries out regular Customer Satisfaction Surveys.
• Ensures strict compliance with the Company's Policies & Procedures.
• Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
• Checking customer’s credit situation.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating repayment plans.
• Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company’s policies.
• Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
• Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience, and role.

Requirements

• HND/BSc in Marketing or related field.
• Over 5 years in client account or relationship management roles.
• Interpersonal and Communication Skills.
• Attention to detail and accuracy.
• Adaptability and accountability skills.

Salary: NGN 230,000 - 250,000

Application Closing Date: 28th February, 2023.

Method of Application

Interested and qualified candidates should send their CV to: jobs@choicetalents.com.ng using the Job Title as the subject of the email.

Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.