About the Company

Whip-smart service provider Ltd operates two offices across Nigeria (Lagos and Port-Harcourt) with its head office in Lagos. The company invests in recruiting and training highly skilled, qualified caregivers who offer the best services to clients in accordance with the company’s high standards. Their services are considerably more affordable than most healthcare providers.

Job Summary

Our organization is one of Nigeria's leading technology retail and distribution companies, with over 90 retail stores nationwide. As we enter our next phase of growth, we are transforming from a founder-led business into a professionally managed, technology-driven enterprise positioned for sustainable expansion across Nigeria and West Africa. We are seeking an exceptional Chief Operating Officer (COO) to lead this transformation.

Reports to

Founder/Chief Executive Officer (CEO)

Job Type

Full Time, Onsite

Qualifications

• BA/BSc/HND, MBA/MSc/MA

Experience

• 5 years

Location

• Lagos, Ikeja

Salary Range

Above ₦1,000,000/month (N1m - N1.2m)

Key Responsibilities

Business Leadership

• Lead the day-to-day operations of the company.
• Execute the Board-approved strategic plan.
• Drive sustainable revenue growth and profitability.
• Deliver agreed annual business and financial targets.

Retail Operations

• Oversee nationwide retail operations in collaboration with the Head of Business and other Heads of Department.
• Improve store productivity, customer experience, and profitability.
• Ensure consistent execution of company standards.
• Lead store expansion and network optimisation.

Commercial Growth

• Grow the retail, corporate sales, franchise, and e-commerce businesses.
• Develop strategic partnerships with global technology brands.
• Identify and launch new business opportunities.

Digital Transformation

• Accelerate omnichannel strategy.
• Enhance ERP, CRM, business intelligence, and data analytics capabilities.
• Leverage technology to improve operational efficiency and customer experience.

People & Culture

• Build a high-performance, accountable culture.
• Recruit, develop, and retain top talent.
• Strengthen leadership capability across the organisation.
• Implement a merit-based performance management system.

Financial & Operational Excellence

• Improve operational efficiency and cost management.
• Optimise inventory, logistics, and supply chain performance.
• Strengthen governance, internal controls, and enterprise risk management.
• Ensure disciplined execution across all business units.

Regional Expansion

• Develop and execute our West African expansion strategy.
• Evaluate new markets, strategic partnerships, and investment opportunities.

Governance

• Work closely with the Founder, Board, and Executive Leadership Team.
• Institutionalise systems and processes that reduce founder dependency.
• Prepare the organisation for long-term institutional success.

Key Performance Indicators (KPIs)

• Revenue growth
• EBITDA and profitability
• Same-store sales growth
• Market share growth
• Customer satisfaction (NPS)
• Employee engagement
• Inventory turnover
• Operating cost efficiency
• E-commerce growth
• New store profitability
• West African expansion milestones
• Leadership succession and talent development

Qualifications & Experience

• Bachelor's degree in a relevant discipline and an MBA or equivalent postgraduate qualification (preferred).
• Minimum of five (5) years' experience in a senior executive leadership role such as COO, CEO, Managing Director, Business Director, or Country Manager.
• Demonstrated success

  Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.

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