About the Company

Gold Plate Feast House is a wholly owned Nigerian company, registered as a limited liability company. It was founded on June 12, 2019. The company is structurally centered in the hospitality business, providing restaurant, hotel, lounge, club, and catering services among others. Gold Plates is headed by the Managing Director, Mrs. Vera Obielumani.

About the Role

The Assistant General Manager (AGM) / Head of Operations serves as a senior leadership figure responsible for the seamless day-to-day running of the restaurant, bridging culinary excellence with strong operational and administrative governance. This role demands a leader who is as comfortable reviewing food cost reports as they are refining a signature recipe. The AGM will deputize for the General Manager, drive performance across all departments, and ensure that the establishment delivers a consistently outstanding guest experience while meeting financial and operational targets.

Key Responsibilities

Operational Leadership

• Oversee all daily restaurant operations across front-of-house, back-of-house, and administrative functions.
• Deputize for the General Manager in their absence, assuming full operational authority.
• Establish, implement, and enforce standard operating procedures (SOPs) across all departments.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
• Lead cross-functional team meetings and ensure alignment between kitchen, service, and admin teams.

Culinary Oversight & Recipe Management

• Collaborate with the Head Chef/QC to develop, test, cost, and document standardized recipes and menus.
• Ensure culinary output consistently meets brand quality standards in taste, presentation, and portioning.
• Monitor and enforce food safety, hygiene, and HACCP compliance across all food handling areas.
• Drive menu innovation in line with market trends, seasonal availability, and guest feedback.
• Oversee recipe costing and ensure menu pricing supports target food cost margins.

Financial & Administrative Management

• Manage operational budgets including food cost, labor cost, and overheads — reporting variances to the GM.
• Ensure procurement, supplier negotiations, and inventory control to minimize waste and optimize spend.
• Prepare weekly and monthly performance reports covering revenue, costs, covers, and guest satisfaction metrics.
• Coordinate with the operations team on staff scheduling and ensure labor efficiency across all shifts.
• Coordinate with finance and HR on administrative processes, compliance, and reporting requirements.

Guest Experience & Brand Standards

• Act as a brand ambassador, upholding the restaurant's identity, values, and service philosophy.
• Monitor guest feedback (in-person, online reviews) and implement corrective actions swiftly.
• Manage escalated guest complaints with professionalism and a solutions-first mindset.

Qualifications & Requirements

Education & Experience

• Bachelor's Degree in Hospitality Management, Culinary Arts, Business Administration, or a related field (preferred).
• 4–5 years of experience in food service operations, with at least 3 years in a senior management role.
• Demonstrable background in recipe development, menu engineering, and culinary administration.
• Proven experience managing P&L, budgets, and multi-departmental teams in a restaurant environment.

Skills & Competencies

• Strong culinary knowledge with the ability to evaluate food quality, recipe accuracy, and kitchen performance.
• Excellent financial acumen — comfortable with cost analysis, budgeting, and performance reporting.
• Proficiency in restaurant management systems (POS, inventory, scheduling software) and MS Office Suite.
• Outstanding leadership presence with the ability to inspire, hold accountability, and develop people.

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 4 -

Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.

Note: This is a partial description. For complete details, please visit the application page.