About the Role

The After Sales – ERP Associate (SAP) is responsible for maintaining the accuracy, completeness, and integrity of all after-sales data within SAP. The role involves performing structured daily, weekly, and monthly system entries covering warranty claims, service orders, field returns, spare parts transactions, and reverse logistics movements. Beyond transactional data entry, the Associate will design and maintain a performance dashboard for after-sales activity, assist with reporting cycles, and play a key role in data hygiene, spare parts inventory management, and continuous improvement of SAP usage across the after-sales function.

What You Would Be Expected to Do

SAP Data Entry & Transaction Management

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP — including material returns (MIGO), transfer postings, and scrapping transactions — maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy — including material master, service master, customer master, and equipment records — flagging discrepancies to the system administrator for resolution.

Performance Dashboard Design & Maintenance

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g., Excel, Power BI, or SAP Analytics Cloud).
• Dashboard to cover key after-sales KPIs.
• Develop and standardize dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Collaborate with After Sales Managers and regional teams to identify new metrics or views required as the business scales.
• Maintain version control and documentation of all dashboard logic, data sources, and refresh schedules.

Data Integrity & System Hygiene

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and stale open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team — developing SOPs, checklists, and training guides to ensure consistent and accurate system usage.
• Proactively identify data quality issues that impact reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Assist with SAP system upgrades, configuration changes, or new module rollouts by testing transactions, validating data migration, and documenting outcomes.

Job Details

• Job Type: Full Time
• Qualification: BA/BSc/HND
• Experience: 2–4 years
• Location: Lagos
• Job Field: ICT / Computer, Sales and Business Development

Disclaimer: This job description has been reformatted by AI for readability. Please verify all details with the employer before applying.