Job description Company Description Our client, a major player in the insurance industry is currently looking to hire dynamic individuals to fill the role of a Customer Relations Officer. Candidates will be deployed to clients various affiliates to deliver customer focused selling and transactions on behalf of the firm

Job Description

• Business development and client relations
• Perform underwriting, claims and finance related functions
• Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Prepares customer service summary reports.
• Ensures and provides quality service to both internal and external customers
• Handle inbound customer service calls with professionalism.
• Answer customer inquiries and follow through on requests.
• Make outbound calls to business customers.

Qualifications

• A first degree
• Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
• Excellent communication and interpersonal skills.
• Good planning and organizational skills.
• The ability to understand and analyze sales figures.

Additional Information

Interested candidates must;

• Have good communication skills
• Possess excellent listening skills
• Be a good time manager
• Be able to take initiative and be proactive
• Have good knowledge of Computer applications (Microsoft Office)
• Possess excellent note taking skills
• Be friendly and willing to proffer solutions
• Innovative and smart

Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.