We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Senior Research Executive
Lagos, Ikorodu Road

Role Description

Role Purpose: To be a key point of contact for clients on a specific area of their business. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight, whilst also contributing to the growth of the client’s business within Kantar Worldpanel by identifying potential revenue opportunities.

A person in this role is likely to have the ability to:

• Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
• Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions
• Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives
• Take decisions as appropriate, and ensure others do likewise
• Provide satisfactory solutions in situations involving the new and unexpected
• Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
• Work independently when required, while remaining responsive to feedback and direction received from their line manager
• Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
• Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to focus and commit when required

Client Relationship

• Be a key point of contact for a specific area of the client’s business, attending on-site days and owning all related client data requests and project briefs
• Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts
• Understand where Worldpanel complements and competes with other information your client buys
• Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts

Account Handling

• Demonstrate real curiosity and a willingness to focus and commit in dealings with your clients
• Be responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed
• Anticipate client demands and proactively find solutions, rather than just answering requests
• Support Manager in client meetings/whilst on-site by preparing meeting material and handling follow-up requests
• Personally de-brief key contacts on any requests/project briefs that you have completed
• Demonstrate commercial awareness by understanding revenue targets, identifying and acting upon potential revenue opportunities
• Manage client expectations if demands are unreasonable or you can see a better approach
• Demonstrate an inquisitive nature and desire to focus and commit for your client contacts
• Anticipate client needs and be cognizant of the Worldpanel plans for developing the account
• When faced with a problem adopt a positive, hard-working attitude
• Train client users on software and data interpretation

Service Development

• Highlight and raise client concerns with any Worldpanel deliverables and help identify potential issues as they arise
• Offer your opinion and

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