Experience Required: ERP (preferably with MS Dynamics Business Central as a functional analyst/support)

Company Description

Promasidor is an African company dedicated to manufacturing, marketing, and selling unique brands that bring practicality and pleasure to millions of consumers across Africa. With over 30 years of success, we prioritize understanding the needs of our consumers, employees, suppliers, and stakeholders. Our vision is to make our brands accessible to everyone in Africa by upholding quality, values, and profitability.

Role Description

Business Systems Analysts serve as the crucial link between IT and business stakeholders.

They ensure that:

• Business needs are thoroughly analysed, documented, and communicated.
• Business requirements are translated into functional specifications, conducting also business process analysis to guide the development and implementation of IT solutions.
• Business Systems (new and changed) are thoroughly tested before they are deployed in our Live environment, both internally within IT and through users’ acceptance tests.
• Users are supported in performing the portion of their roles that requires the use of our Business Systems (training, issues resolution etc).

Business Systems Analysts also support, actively participate in or even drive project management activities (depending on the systems and projects).

Key Responsibilities & Activities

• Serve as a liaison between technical and business teams to align IT solutions with business needs.
• Gather and analyse business requirements including comprehensive business process analysis.
• Create complete, detailed, well-structured and clear functional specifications.
• Organise, Supervise and Perform testing to ensure no or minimal and minor production issues.
• Train users.
• Support timely projects delivery.
• Manage and handle prompt resolution of support tickets to completion.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• Experience with ERP systems, particularly Microsoft Dynamics Business Central, is required.
• Analytical Skills and Business Analysis abilities; certifications like CBAP, CCBA, ECBA, PBA, or Lean Six Sigma are valued.
• Proficiency in defining Business Requirements.
• Customer service-oriented mindset.
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal abilities.
• Having worked in an FMCG Manufacturing & Distribution environment is a plus.

Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.